Terms & Conditions – Universal Game Zone

Welcome to Universal Game Zone’s online system. By using our website to load balance into smart cards, purchase gift cards, or redeem loyalty points, you agree to the following terms:

Service Description

We offer:

  • Balance load into Semnox-supported Game Cards for playing arcade games at Universal Gamezone.

  • Gift card purchases that can be given to friends, family, or loved ones and redeemed at Universal Game Zone.

  • Loyalty program points and rewards for participating in promotions and redeemable for games, gifts, or services.

Balance load denominations are available for ₹500, ₹1000, ₹1500, ₹2500, ₹5000, and ₹10000.

Delivery / Fulfillment

  • Smart card balance will be loaded within 30 minutes to 2 hours of successful payment. During high-demand periods (e.g., events), delays may occur, but fulfillment is ensured within 24 – 72 hours.

  • Gift card purchases for smart card balance reload must be made at least 24 hours prior to your visit. Same-day purchases are not valid for immediate use.

  • Gift cards will be delivered digitally or as per the selected option.

  • Loyalty rewards will be updated and available for redemption according to the program terms.

Validity

  • Loaded balance is valid as per card/account policies set by Universal Gamezone/Semnox.

  • Gift cards are valid for the period mentioned at the time of purchase.

  • Loyalty points and rewards are subject to program rules and expiration dates.

Customer Responsibilities

  • You must enter the correct Game Card Number or Gift Card Code at checkout.

  • We are not responsible for incorrect entries, which may result in balance loading to the wrong card or gift card issues.

  • You are responsible for keeping your smart card, gift card, and loyalty account details secure.

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