Refund & Cancellation Policy – Universal Game Zone

All smart card balance loads, gift card purchases, and loyalty program redemptions made on our website are final and non-refundable.

No Refunds

Once a transaction is processed successfully, no refund or cancellation will be entertained, except in the following cases:

  • Payment is deducted but the balance is not loaded into the smart card within 24 – 72 hours. 

  • Gift card purchases for smart card balance reload must be made at least 24 hours prior to your visit. Same-day purchases are not valid for immediate use and are non-refundable.

  • Duplicate payments due to technical errors (verified by the payment gateway and our team).

How to Request Support

If you experience an issue, please contact us with your order ID and transaction reference:

📧 support@universalgamezone.com or sankhangwary786@gamil.com
📞 +91 7086626471

We are committed to resolving issues quickly and fairly.

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